Privacy Policy – How indo62 Protects Your Data

1. Introduction

indo62 ("the Platform," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "your," or "User") who access and use the indo62 online betting platform at indo62.cam. This Privacy Policy (the "Policy") describes how we collect, store, process, use, and protect your personal information in connection with your use of our services.

This Policy applies to all users of the indo62 Platform, including registered account holders, visitors who browse without registering, and individuals who contact our customer support team. By using indo62, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your data as described herein.

2. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• Personal Data: Any information that identifies or can be used to identify you directly or indirectly, including your name, email address, phone number, date of birth, and Indonesian National ID (KTP) number.
• Processing: Any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• Data Controller: indo62, the entity that determines the purposes and means of processing your Personal Data.
• Cookies: Small text files stored on your device by your browser when you access the Platform, used to remember your preferences and session information.
• KYC (Know Your Customer): The regulatory identity verification process requiring you to submit proof of identity and address before withdrawals are permitted.
• Third Party: Any entity other than you and indo62, including payment processors, fraud detection providers, and regulatory authorities.

3. Data We Collect

3.1 Data You Provide Directly

When you register, verify your identity, make transactions, or contact our support team, you provide us with the following categories of personal data:

• Registration Data: Full name, date of birth, gender, email address, mobile phone number, residential address in Indonesia.
• Identity Verification (KYC) Data: Indonesian National ID (KTP) number, KTP photo, selfie photograph holding KTP, and optionally bank statement or utility bill for address verification.
• Financial Data: Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction history.
• Communications Data: Messages sent to our customer support team via live chat, email, or WhatsApp; feedback submitted through surveys or support tickets.

3.2 Data Collected Automatically

When you access and use the indo62 Platform, we automatically collect the following technical data:

• Device & Technical Data: IP address, browser type and version, operating system, device type (mobile, desktop, tablet), screen resolution, and time zone setting.
• Usage Data: Pages visited, features used, games played, bets placed, timestamps, click patterns, session duration, and navigation paths within the Platform.
• Location Data: General geographic location derived from your IP address (country and city level). We do not collect precise GPS location data unless explicitly permitted by you.
• Cookie Data: Information stored in cookies and similar tracking technologies as described in Section 7 below.

3.3 Data from Third Parties

We may receive limited personal data from trusted third-party service providers in the following circumstances:

• Payment processors confirming transaction status and verifying that funds originate from accounts in your name.
• Fraud detection and AML (anti-money laundering) screening providers who cross-reference your information against international watchlists.
• Identity verification services that assist with KYC document authentication.

4. How We Use Your Data

indo62 uses your personal data only for legitimate, specific purposes. The table below summarizes the primary purposes for which we process your data:

5. Legal Basis for Processing

indo62 processes your personal data under one or more of the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and indo62 — i.e., operating your account and delivering betting services.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) rules, KYC requirements, and age verification obligations.
• Legitimate Interest: Processing necessary for indo62's legitimate business interests (e.g., fraud prevention, platform security, responsible gaming monitoring), where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your explicit, informed consent — primarily for marketing communications and optional analytics cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

6.1 Service Providers

indo62 shares limited personal data with trusted third-party service providers who assist in operating the Platform. These providers are contractually bound to process your data only on our instructions and in accordance with applicable privacy standards. Categories of service providers include:

• Payment processing and banking partners (including local Indonesian bank integrations)
• KYC and identity verification technology providers
• Anti-fraud and AML screening services
• Cloud hosting and data center providers
• Customer support and live chat platform providers
• Responsible gaming tool providers

6.2 Regulatory and Legal Disclosure

indo62 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts when required to do so by applicable law, legal process, or a binding order from a competent authority. We will notify you of such disclosure requests where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of indo62's assets, your personal data may be transferred to the acquiring entity. You will be notifie d in advance of any such transfer and given the opportunity to close your account if you do not wish your data to be transferred.

6.4 What We Do Not Do

indo62 strictly does not:

• Sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes.
• Share your data with advertisers, data brokers, or analytics companies for targeted advertising without your explicit consent.
• Transfer your personal data to unauthorized parties or use it for purposes incompatible with those described in this Policy.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the indo62 Platform. They help us recognize your browser, remember your preferences, keep your session active, and collect usage analytics to improve the Platform experience.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function. These enable core features such as login sessions, account security, and bet slip management. They cannot be disabled without impairing Platform functionality.
• Performance Cookies: Collect anonymized data about how users interact with the Platform — pages visited, features used, and errors encountered — to help us improve performance and usability.
• Functional Cookies: Remember your preferences such as language settings, preferred deposit method, and last-visited game categories to personalize your experience.
• Analytics Cookies: Used to measure aggregate Platform traffic and user behavior patterns. Data collected is anonymized and used only for internal performance analysis.

7.3 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use core Platform features. Blocking performance or analytics cookies will not affect your ability to place bets or make transactions.

8. Data Retention

indo62 retains your personal data for as long as necessary to fulfill the purposes outlined in this Policy, and in accordance with applicable legal retention requirements. The following retention periods apply:

• Active Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with AML and financial record-keeping regulations.
• KYC Documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years to comply with financial reporting and AML obligations.
• Customer Support Communications: Retained for three (3) years after the resolution of the relevant inquiry or dispute.
• Marketing Preferences: Retained until you withdraw consent or request deletion, at which point we will suppress your details from marketing lists.
• Technical/Usage Logs: Retained for up to twelve (12) months for security monitoring and fraud investigation purposes.

When your data is no longer required, indo62 will securely delete or anonymize it in accordance with our internal data disposal procedures.

9. Your Rights

As a user of the indo62 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days.

• Right of Access: You may request a copy of all personal data we hold about you, along with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances, such as while a dispute is being investigated.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests, including profiling and direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10. Data Security

indo62 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and indo62 servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Encrypted Data Storage: Sensitive personal and financial data is stored in encrypted database environments with strict access controls limited to authorized personnel only.
• Multi-Factor Authentication (MFA): Indo62 administrative systems require multi-factor authentication to prevent unauthorized internal access.
• Regular Security Audits: Our security team conducts periodic vulnerability assessments and penetration tests to identify and address potential weaknesses.
• Incident Response Plan: In the event of a suspected data breach, indo62 has documented procedures for immediate containment, investigation, and notification of affected users within 72 hours where feasible.

While indo62 employs rigorous security standards, no online platform can guarantee absolute protection against all cyber threats. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

11. Minors & Age Restriction

The indo62 Platform is strictly intended for adults aged 21 and older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use our services.

If indo62 discovers that personal data has been collected from a user who is under 21 years of age, we will immediately close the account, void any transactions, and permanently delete all associated personal data. If you believe a minor has registered on our Platform, please contact us at [email protected] so we can investigate and take appropriate action.

12. Policy Changes

indo62 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will notify you via email (to the address registered on your account) and/or display a prominent notice on the Platform at least seven (7) days before the changes take effect.

Your continued use of the indo62 Platform following the effective date of any Policy update constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure by contacting our support team.

The most current version of this Privacy Policy is always available at indo62.cam/privacy-policy. We recommend reviewing this page periodically to stay informed of any updates.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data processing practices, please contact indo62's privacy support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly within the Platform
• Response Time: We aim to respond to all privacy-related inquiries within 5 business days (WIB).

For formal data subject access requests or requests to exercise your rights under Section 9, please include your full name, registered email address, and a clear description of your request to allow us to verify your identity and process your request efficiently.